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VeriChannel Contact Center Banking Module is designed to provide the best customer experience while providing efficient service and consolidation of information using a rich functionality set. Providing first call resolutions helps to deliver an exceptional customer experience.

Contact Center Banking

  • ​​​​VeriChannel Contact Center Banking Module is designed to provide the best customer experience while providing efficient service and consolidation of customer information using a rich functionality set. Providing first call resolutions with service requests, resolving service issues help you to deliver exceptional customer experiences.
    • Provide first call resolution as well as sophisticated service request routing
    • Resolve service issues faster
    • Seamlessly transfer service requests to another call centre rep or operations expert​

Features

  • ​​Retail Banking Features
  • Retail Internet Banking Features
  • 360 Degree View of Customer
  • Scripting support for agents
  • Transfer service call to another agent
    Campaign scripting