With a Sales Force Automation solution, insurance representatives, agents, advisers and bancassurance partners are going to have the tools to deliver more personalized communication over any device. They will transform themselves in to an effective point of sales where critical operations and processes can be executed fully digitally and device independent while providing enhanced omni-channel experiences both for prospects and customers.
The Contact Centre Agent Desktop allows Insurance companies to deliver exceptional customer experience by empowering contact centre agents and supporting their commitment to great service whilst reducing operational costs. Contact centre agents are going to deliver engaging and informed experiences by using a unified view of all communication with the customer. Agents are going to have immediate access to relevant customer and case information which is going to allow them to handle the calls efficiently and effectively.
Increasing competition and fleeting customer loyalty require Insurance companies to take a more personalized approach to customer service based on the unique need of an individual. Insurers must deliver intelligent, coordinated campaigns which engage the customer, simplify operations and drive unprecedented returns. VeriPark's software-as-a-service solution, Next Best Action considers all the possible actions during a customer engagement, and recommends the Next Best Action to increase the likelihood of a positive response. Built on secure and reliable Microsoft cloud technology, Next Best Action maximizes cross-sell and upsell opportunities with iterative and interactive forms of dialog that customers experience as natural and relevant.
Delivering better customer experiences requires a comprehensive, holistic picture of individual customers using advanced analytics. By consolidating data across multiple systems, Insurance companies can develop a 360 degree view of each customer that facilitates the delivery of more personalized customer experiences. VeriPark's 360 degree customer view provides consolidated view of all customer's products, channel interactions, claims, offers and existing opportunities which empowers employees to personalize the customer experience using predictive information. The single view provides a set of visual icons to represent various flags of related to the customer such as if the customer is delinquent, is blacklisted or has an expiring policy or not.
Role based tablet applications enables Insurance companies to maximize their staff's productivity by providing them with remote origination capabilities to close opportunities in the field. New customer can easily be onboarded with full customer information capture and sent to the back office. During a customer visit insurance agents can use role based tablet applications to access all personal and financial information and check the eligibility for a specific product allowing them to instantly perform a sales actions.
In the age of the digital consumer, insurance companies have to offer customers, brokers and agents a consistent experience across all channels. While simple in theory, the proliferation of departmental solutions in insurance companies leads to a fragmented infrastructure that creates an obstacle to consistent customer experience. VeriPark's Omni-Channel servicing solution offers a seamless omni-channel experience to customers and intermediaries like brokers and agents, whilst offering a unified transaction front end. The Omni-Channel servicing solution provides a single platform for front office to reduce development and maintenance costs. The solution enables insurance companies to increase efficiency and agility, while enhancing customer experience and productivity.
Distribution of insurance is handled in a number of ways. The most common is through the use of intermediaries. Intermediaries serve as the critical link between insurance companies seeking to sell insurance policies, and consumers seeking to procure insurance coverage. VeriPark's Brokerage and Agent management solution help Insurance Companies and Brokers to maximize the profitability of each customer by providing tailored offers and personalized services that improve satisfaction and build trust, by enabling a 360-degree view of customer combined with real-time analytics and insurance-focused automation. The solution aims to provide the Intermediary Network with a personal CRM platform that utilize:
With VeriPark's Claim Tracking solution, claims administrators or examiners manage all aspects of a claim, from early assessment to investigation to settlement. The solution includes tools to help the Claims representatives do customer verification by providing easy access to customer and policy information, validate claim eligibility and provides the ability to track payment on claims. With the claim tracking solution, insurance companies can transform and optimise their claims management function and deliver a superior, cost-effective and high value, multi-channel customer experience.
Dynamic Case Management solution enables insurance companies to automate business processes that are highly variable, unpredictable, loosely structured and subject to change and enable insurance companies to dynamically create and track the workflows needed to address rapidly changing and incident-specific requirements. Dynamic case management also helps empower employees by delivering data in context while orchestrating multiple business applications. With VeriPark's Dynamic Case Management solution, insurance companies can improve the speed and quality of business processes by providing the information needed for enhanced decision-making, exception handling and case resolution.
When it comes to offering a more digital and compelling approach for customer who wants to sign up an insurance policy, VeriPark's digital onboarding solution creates remarkable onboarding experience which offers real-time mobile engagement, the flexibility of anytime, anywhere self-service and omni-channel digital interactions. The solution helps insurance companies to transform from physical to digital customer onboarding by capturing relevant documents, automating identity and other verifications, gathering e-signatures, integrating with internal and external systems and delivering omni-channel communication.
VeriPark's Agency CRM solution revolutionize the way agency manages customer relationships for optimal success. Cloud based customer relationship management solution help insurance agency by continually meeting their industry needs, increasing productivity, and boosting bottom lines. Solution help agencies to view the customer's information, including contact detail and identifying where a customers stands in the consumer buying cycle. Solution stores customers in an accessible format for more convenient follow up by enabling a 360-degree view of customer combined with real-time analytics and insurance-focused automation.
In the field of Customer Relationship Management, Marketing Automation is one of the most powerful solutions for Insurance companies. Marketing Automation solution dramatically improves the conversion of leads by effectively scoring leads automatically, helping insurance companies to perfect their sales messaging and monitoring their performance all in one place. VeriPark's Marketing Automation solution uses the most advanced systems to help generate leads, automate campaigns and to track the marketing operations.
Loyalty Management Solution allows insurance companies to better understand their customers and strengthen the customer relationship. The solution is tailored for insurance companies has got the ability to make insurance programs part of their entire marketing strategy, focus and build relationships with their customer base and provide opportunities and outlets for brand advocacy. The Loyalty Program provides functionality that will help marketers manage data and turn data into useful marketing analytics and create broad programs that will make customers feel more connected, and enthusiastic and dedicated to their products and services.
Social media is no longer relegated to a select few in the marketing department. Insurance companies can empower a broader set of employees and connect with customers by using Social Engagement. Social Engagement module of Dynamics 365 puts social media at the fingertips of the sales teams, customer service agents, and everyone across the organization. Service agents can meet customers on the channel of their choice—on social media or through more traditional service channels—to solve problems effectively.