Next Best Action (NBA) is focused on using sophisticated rules, analytics and algorithms to better predict customer needs and in turn offer more relevant actions and offers leading to improved wallet share and loyalty. It leverages Azure Machine Learning capabilities to recommend what to do next for a customer in context.
Customer Enrollment provides a guided process for on boarding a new customer. It supports processes involved in carrying out background checks on the customer, capturing country-specific KYC information, and ensuring policy compliance; also account origination and straight-through processing of requested services and facilities.
VeriChannel helps you to deliver financial services outside conventional branches. With the usage of digital channels to provide and distribute information supported by contact centre agent’s customers can quickly and easily access and manage their account at a time and place that suits them.