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VeriPark's Telecom Specific Solutions Offer Streamlined Data Flow and Customer Satisfaction to Telecom Worldwide.

More than any other industry, it is incumbent upon the telecom industry to have a strong technological foundation. VeriPark believes that. We also believe that this base must create efficiency in daily operations and enhance performance by leveraging telecom specific tools. VeriPark's Telecom Solutions do just that.

VeriPark's comprehensive and integrated solutions are all inclusive. They address Customer Relationship, Contact Center, Channel Management, Portal Solutions and Business Support Systems.

What We Offer:

Portals and Collaboration Solutions (B2B, B2E and B2C Portals)

VeriPark's portal solution, built on top of Microsoft SharePoint Platform, gives you the advantage of administrating all portal functions in intranet, extranet and internet from a single user friendly unit.All corporate workflows occur through the portal infrastructure. Stand out features include a document management system and capacity to integrate with other applications.

Better yet, it provides all these functions over a scalable and reliable infrastructure. An infrastructure with interfaces that look as well as the system performs, which means staying one step ahead in digital marketing just got easier.

Internal Social Networking

Internal Social Networking Solution of VeriPark is built on top of Microsoft SharePoint 2010/2013 with our partner Newsgator. Newsgator's design is known for its ease in company collaboration across departments, geographies and business applications, even vendors.

VeriPark's Social Networking takes you where you want to go when you want to go there. And it's cost efficient.

From social media to enterprise micro blogging, group structure, notifications, communities and accessibility (via mobile or the web) our social networking solutions will work for you. You'll discover seamless flow of information across your organization and internal network with an outstanding value to cost ratio.

Customer Loyalty and Sales Incentive Solutions

Based on Microsoft Dynamics CRM, VeriPark's loyalty management system provides what you require to create efficacious customer loyalty campaigns. And it allows you to set your own rules.

This solution is configurable for telecom companies. With the swiftest procession, you'll be in command. That means ready ability to process GSM activities, top-ups and location based activities. From there it's easy to convert predetermined defined actions into loyalty points or rewards.

VeriPark's Loyalty Infrastructure is also a sales tool to motivate internal operations for growing telecom companies. VeriPark's loyalty solution can be configured for specific internal usage and convert scalable activities of employees into bonus points. That motivate employees. And motivated employees means greater profitability and decreased costs.

Want a double dose of loyalty? VeriPark's Loyalty Infrastructure solution promotes healthy customer relationships by cultivating loyalty among the customers. You'll see a boom in profitability which inspires dedicated employees.

Contact Center Unified Desktop

VeriParik's contact center solution is built on top of Microsoft Dynamics Platform. It's designed to make the flow of information completely transparent.

In short, the Dynamics Platform provides aggregated information from diverse business applications and turns it into an integrated desktop. That means employees have a 360º view of customer interactions. It's all accomplished using Dynamics CCA (Customer Care Accelerator Technology).

The technology doesn't stop there. The Customer Care Accelerator (CCA) for Microsoft Dynamics® CRM 2011 demonstrates how telecom organizations can fully harness the power of built-in interfaces. It's all accomplished in the User Interface Integration (UII) Software Development Kit (SDK), designed to build unified agent desktops.

Why is this so important? In the telecom industry, most common customer processes are identified and structured to be handled with guided work flows. An easily adaptable structure means agents can retrieve information from various systems (including GSM usage, customer interactions, top-ups) to increase customer satisfaction and loyalty.

That means profit. Increased effectiveness decreases operating costs, which means a faster ROI.

Online Self Service Channels

It's no secret, customers want service that is continuous, accessible and lightening fast. VeriPark's Online Self-Service Solution is the answer to that demand.

Our service features a multi-channel delivery structure. That in turn means your products and services can be offered across all delivery channels in a single application.

As needs differ among companies, we've included the option of customizable architecture that's fully scalable. By customizing the system to your specific needs you reduce time-to-market, decrease application development cost and increase cross sales. What's more, cross-channel consistency of each service on tap means customer loyalty increases.

Enterprise Search

The VeriPark Enterprise Search Solution of is built on top of Microsoft FAST Search Server for SharePoint which provides internal and external search capabilities to companies.

SharePoint's strong and secure document management system and capacity integrates swiftly with other applications. It's easy to perform required indexing processes behind the search engine.

By combining the power of FAST with the simplicity of SharePoint, the enterprise search solution of VeriPark delivers an exceptional intranet and people search experience. All on a platform designed for building custom search-driven applications.

Some of the ways you'll benefit:

  • Find Content Faster: Most companies store information in many different formats. To help cut through the clutter, SharePoint 2010 Search provides an interactive, visual search experience. Visual cues help people find information quickly, while refiners let them drill into the results and discover insights.
  • Help People Connect: People are your company's key asset. The more quickly and easily they can find each other, the more they can share their ideas and lend expertise to solve problems, improve processes, and foster innovation.

Customize the Search Experience: Your people search in many different ways. With SharePoint 2010 Search, you can meet everyone's search needs on a single platform. You can add your own vocabulary, tune relevance, and use each person's specific information to deliver a great search experience.

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