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 Insurer of the Future

 



VeriPark’s advanced technology stack was built to enable insurance companies, brokers and agents to grow digitally and transform their existing ICT environment by improving efficiency in direct and indirect distribution channels. We complete this mission through the following solutions.
  • Insurance CRM Add-on for Microsoft Dynamics 365
  • Intelligent Customer Interaction
  • Omni-Channel Servicing
  • Role Based Tablet Applications
  • Brokerage and Agent Management Add-on for Dynamics365

 Insurance CRM Add-on for Microsoft Dynamics 365

Microsoft Dynamic 365 has created many add-on solutions for insurance companies, brokers and agents to use so that their existing ICT environment is more user friendly. With the ability to reduce operational costs and still delivering exceptional customer service, profitability can be maximised through tailored offers and personalised services. The improvement of satisfaction and built-up trust enables insurance companies to automate business processes that are highly variable, unpredictable, loosely structured. This insurance solution also offers real-time mobile engagement, the flexibility of anytime, anywhere self-service and omni-channel digital interactions, as well as have the tools to deliver more personalised communication offerings over any device. 

  • Contact Centre Agent Desktop
  • Brokerage and Agent Management
  • Claim Tracking Solution
  • Dynamic Case Management Solution
  • Digital Onboarding Solution
  • Marketing Automation


 Intelligent Customer Interaction

Increasing competition and fleeting customer loyalty require Insurance companies to take a more personalized approach to customer service based on the unique need of an individual. Insurers must deliver intelligent, coordinated campaigns which engage the customer, simplify operations and drive unprecedented returns. VeriPark's software-as-a-service solution, Next Best Action considers all the possible actions during a customer engagement, and recommends the Next Best Action to increase the likelihood of a positive response. Built on secure and reliable Microsoft cloud technology, Next Best Action maximizes cross-sell and upsell opportunities with iterative and interactive forms of dialog that customers experience as natural and relevant.
  • Get next best action to retrieve the next best action to present to the customer
  • Get product propensities to retrieve the product offers with their propensity metrics
  • Capture response in order to capture customer responses to product offers and actions
  • Improve conversion rates with targeted, event-based offers
  • Next best conversation topics

 Omni-Channel Servicing

In the age of the digital consumer, insurance companies have to offer customers, brokers and agents a consistent experience across all channels. While simple in theory, the proliferation of departmental solutions in insurance companies leads to a fragmented infrastructure that creates an obstacle to consistent customer experience. VeriPark's Omni-Channel servicing solution offers a seamless Omni-Channel experience to customers and intermediaries like brokers and agents, whilst offering a unified transaction front end. The Omni-Channel servicing solution provides a single platform for front office to reduce development and maintenance costs. The solution enables insurance companies to increase efficiency and agility, while enhancing customer experience and productivity.
  • Omni-Channel delivery solution on web, mobile, and contact centre
  • Cross-sell & up-sell across channels
  • Next Best Action on Inbound Interactions
  • Policy premium calculator & quotation request
  • Prospect & opportunity capturen
  • Policy issuance, renewal and payment collection

 Role Based Tablet Applications

Role based tablet applications enables insurance companies to maximize their employee  productivity by providing them with remote origination capabilities to close opportunities in the field. New customers can easily be onboarded with full customer information capture and sent to the back office. During a customer visit, insurance agents can use role based tablet applications to access all personal and financial information and check the eligibility for a specific product allowing them to instantly perform a sales actions.
  • Cross-sell enablement allows the role based tablet applications to offer multiple products by integration with the built-in offer management system
  • Increased field sales efficiency by allowing to accept applications in the initial visit and no need to go back to the customer to collect the application form
  • Enhanced 360-degree view of the customer
  • Sales agent dashboard, picture taking, competitor dashboard and more

 Brokerage and Agent Management Add-on for Dynamics365

​Distribution of insurance is handled in a number of ways. The most common is through the use of intermediaries. Intermediaries serve as the critical link between insurance companies seeking to sell insurance policies, and consumers seeking to procure insurance coverage. VeriPark's Brokerage and Agent management solution help Insurance Companies and Brokers to maximize the profitability of each customer by providing tailored offers and personalized services that improve satisfaction and build trust, by enabling a 360-degree view of customer combined with real-time analytics and insurance-focused automation. The solution aims to provide the Intermediary Network with a personal CRM platform that utilize:

  • 360 degree customer view
  • Customer segmentation & product based sales actions
  • Lead & sales funnel management
  • Up-sell and cross-sell operations
  • Lead distribution from Insurer to the Intermediary

 

 Claim Tracking