| Central Dealer Operations Management
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Map Definitions
A standardized address structure is essential to manage your customer data,
order placement and delivery processes successfully. You can define geographic
data such as regions, cities, districts and streets in a relational manner.
Since all customer contact information and dealer regions are based on
standardized map definitions, you can integrate DealerNet with GIS reporting
systems easily.
Product / Service Definitions
You can define or update your product and service catalog centrally and send
these definitions to your dealer network very easily. You can assign different
products / services to different dealer / service centers which gives you a
unique control over your dealer network.
Dealer Definitions
You can define your dealers or service centers centrally, which enables your
central operations management team control regions of your dealers, product /
service definitions and periodic campaigns valid for specific dealers.
Messaging With Dealers
You can define standard messages and send messages to selected dealers in your
network.
Campaign Management
You can define different campaigns for specific products which are valid for
specific dealers. Campaigns are defined for a period of time and expire
automatically after the valid period. During order placement and sales
operations, all order data is related with campaign data so that you can
measure the effectiveness of campaigns in real time.
View Trends
You can monitor purchase habits of your customers and view sales trends so that
you can act proactively.
Customer Complaints
You can view customer complaints recorded by call center and edit actions
history.
Extreme Reporting Capability
With its unique reporting features, you can monitor sales trends, sales data
based on dealers, service performance and inventory levels of your dealers.
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