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Dealer Module |
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Customer
Contact Management
Customer information is essential in executing an effective CRM strategy. Since
most of your customers contact with you via your dealer network, it is very
critical to grab customer data at this first contact and replicate it to a
central database for analytic CRM operations. You can add new customers, update
existing ones and search for specific customers within Dealer module. Every
customer data is checked against certain criteria so that the every customer is
unique in the system.
End-to-End
Order Management
DealerNet manages orders from placement through processing and provisioning to
billing, seamlessly integrating both manual and automated tasks in a single
environment. You can place orders, change details of existing orders and
monitor status of each order. You can cancel or reroute your order online. You
can also view status of orders placed through Call Centers.
Real-Time
Visibility
DealerNet lets you monitor and manage the entire order cycle with a real-time
graphical dashboard that provides instant visibility into your business
processes, resources and performance. You can view your orders based on field
personnel where you can also monitor real-time delivery statistics such as
average delivery time and number of waiting orders. You can also view the
connection status of your mobile devices and if necessary switch to manual
processing of your orders.
Employee and
Vehicle Management
You can define your field personnel and mobile vehicles in the system so that
you can route your orders. With the help of mobile devices, they can view
orders or service assignments and update status information which is
immediately available for monitoring from central operations, call center or
dealer modules.
Messaging
Dealers or service centers can send messages to mobile field personnel. They
can also view central operations messages.
Campaign Management
Your dealers can create their own campaigns based on products
Extreme Reporting Capability
With its unique reporting features, your dealers can monitor sales trends,
sales data based on customers, service performance and inventory levels. They
can prepare customer retention reports and get special reports for CRM
activities like birthdays report.
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