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VeriPark Blog

Apr 03
Breaking down the barriers between channels

Today, customers are setting high standards for how they expect to interact with their insurance providers. Customer-centricity is becoming the new game in town requiring insurance providers to make customer engagement a priority. This shift in focus is the key driver to move from long, drawn-out processes to customer-based insights in order to drive the digital transformation journey.

 

With VeriPark technologies, we help insurers to provide consistent and integrated offerings and services regardless of the channel their customers use.  We help them to map customer journeys through analytics and rich datasets. By unifying customer relationship management and Omni-Channel servicing capabilities in one interface, we enable them to break down the barriers between channels and create a new customer-centric ecosystem to engage with the customers in their own terms.



Breaking down the barriers between channels