Branch Teller
Inquiries, Transfers, Payments, Cash Handling, Branch Operations
The Teller Module provides an automated activity management system that guides tellers’ day-to-day tasks and empowers frontline staff to say and do the right thing at the right time, to ensure a positive customer experience. By boosting customer satisfaction, the Teller Module also significantly enhances the value tellers create for the business while driving down costs.
Key Features
-
Account Inquiries
- Account list & details
- Transaction history
- Search on min/max volume transaction
- Loan repayment schedule
- Cheque search
- Cheque image inquiry
-
Card Inquiries
- Card list & details
- Credit cards
- Debit cards
- Active, inactive cards
- Card transaction history
- Pending and unstated transactions
-
Cash/Cheque Operations
- Cash withdrawal & deposit
- Denomination exchange
- Cash exchange
- Cheque withdrawal & deposit
- Local cheque clearing
- FCY cheque deposit
-
Payments
- Card payments
- Bill balance inquiry
- Previous payments history
- Bill payment
- Refund request
- Refund pay-out
-
Fund Transfers
- Own & 3rd party accounts
- Domestic transfer
- SWIFT/international transfer
- Western Union
- STP and non-STP
- IPO/RI subscription
-
Branch Operations
- Branch opening/closing
- Vault & cash drawer opening/closing
- TCR opening/closing
- Balancing cash drawer
- Drawer/vault-to-drawer transfer
- Signature verification
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