Digital Branch
Creating a Future-Proof Branch
VeriPark’s Digital Branch Solution ensures that customer experience is at the heart of branch operations, instead of low-value transactions. The solution enables banks to provide a true omni-channel experience with the right mix between a physical branch and advanced technology. These include self-service kiosks, consolidated user interfaces through unified front-end services, video teller machines and interactive digital walls. By using value-added digital banking technology, banks can create authenticated, frictionless customer journeys and turn traditional branches to technologically fully equipped branches.
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Universal Banker
Teller / Seller Services, Inquiries, Transactions, Services, New Accounts, Loan...
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Self-service
Transfers / Payments, Accounts / Cards, Multiple Transfers At Once, Virtual...
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Assisted Service
m-CSR / Meeter and Greeter, Data Quality Check, Account and Card Transactions...
Key Features
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Entirely digital customer experience through self-service and assisted terminals: kiosks, digital touchscreen walls and virtual meet & greeters
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New physical branch layouts to provide great in-person branch experience
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Self-service banking zone, assisted-service zone, cash & cheque zone to give customers an enhanced banking experience
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Consolidated user interface for all banking functionalities, one application through unified front end
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Where customers can start a transaction by using digital channels and then pick up their request face-to-face in the branch
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Tellers as sellers, freeing up branch employees to focus on sales and educating customers on innovative self-services
Key Benefits
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For Banks
- Transforming the way a bank branch operates, improving branch effectiveness, boosting sales
- Providing and promoting more sophisticated and convenient self-service channels for day-to-day banking transactions
- Moving from a transaction-oriented to a customer-oriented bank
- Using the value of the physical space to engage with customers and build relationships
- Reducing operational mistakes by implementing the rules behind the screens with the help of a rule engine
- Increasing employee facing – customer facing onboarding efficiency
- Cost-savings on signature and transaction verification for authenticated transactions
- Reducing the cost of transactions by migrating away from tellers to self-service digital channels
- Reducing the time spent waiting in the lines for service by offering self-service terminal
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For Customers
- Optimal digital banking journey within a physical bank branch experience
- More convenient, personalized and engaging banking experience
- Unified Omni-Channel experience, being able to move seamlessly from one channel to another throughout a transaction
- Quick and efficient banking and no need to wait in lines
- Ability to carry out banking transactions while having a cup of coffee at the branch
- Interacting with tellers in a friendly environment instead of talking to them behind the glass cabins
Request a live demo
All VeriBranch Modules
Success stories
Innovation Credit Union eyes massive digital growth and goes national with VeriPark
ING Turkey cuts down customer onboarding time from 25 minutes to just 6 minutes
Blog
Banking in den Jahren 2025 bis 2030: Wie sieht die Bank der Zukunft aus?
Das Banking im Jahr 2030: Wie werden sich Banken verändern?
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Transform Bank Branches: Empower Tellers as Advisors with Data and Tech...
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Interview (part 2) with Dean Gagne, Chief Disruption Officer at Innovation...