VeriPark Digest Newsletter #6

VeriPark Specials: Product Feature

VeriPark's omnichannel delivery platform, VeriChannel, is designed to help financial institutions manage seamless, connected customer journeys across every digital touchpoint. Built on a cloud-native, microservices architecture, it brings together mobile banking, online banking, contact center, branchless banking, and more into a single unified experience.

With AI at its core, VeriChannel enables hyper-personalized product offers, conversational AI banking agents, and automated servicing that anticipates customer needs. The platform supports the full customer lifecycle, from digital onboarding and lending to lifestyle management and offboarding, giving institutions the flexibility to scale and adapt as their digital strategy evolves.

Learn more about VeriChannel: Build Your Intelligent Bank of the Future

Watch the video to learn more:

VeriPark's AI Agents are purpose-built for financial services, designed to go beyond basic insights and actually execute real banking tasks across sales, service, and operations. Built on Microsoft Dynamics 365 and powered by Microsoft Copilot, these agents work alongside relationship managers, contact center staff, and advisors to surface contextual recommendations, automate workflows, and drive faster decision-making.

Learn more about AI Agents: Accelerate Banking. Empower People. Unlock AI-First Services

Featured Articles

FSI Game Changers Interview

In the latest FSI Game Changers interview, Darrell Jaggers, Chief Transformation Officer at First West Credit Union, shares how Canada's fifth-largest credit union is approaching its digital transformation journey.

The conversation covers why First West chose VeriPark as a long-term partner, how VeriChannel is being shaped for the Canadian market through the collaborative User Group model, and what it means to build a modern digital banking experience while staying true to cooperative values. Darrell also reflects on the role of generative AI, the importance of member adoption, and what makes the partnership with VeriPark stand out.

Read the full interview: FSI Game Changers: Building the Future of Digital Banking with VeriPark

Corporate clients rely on their banks for far more than accounts and credit. Treasury services like payments, collections, fraud prevention, and reporting are the operational backbone of how companies move money and manage risk. Yet for many banks, the onboarding process that brings those services to life remains one of the slowest and most fragmented stages in the commercial banking lifecycle. The challenge is not the complexity of treasury services themselves, but how the surrounding processes are managed: spreadsheets, email chains, PDFs, and manual routing that create friction at every step.

In this blog, VeriPark outlines a shift toward a unified treasury workflow that connects pricing, onboarding, implementation, and servicing in a single, trackable process. Rather than stitching together disconnected tools, banks can use automation to generate digital forms, trigger approvals, track SLAs, and eliminate common errors, resulting in faster activation, reduced operational friction, and a stronger experience for corporate clients. The takeaway is clear: modernizing treasury onboarding does not require replacing the core. The biggest wins come from fixing the layers around it.

Read more: How banks can eliminate fragmented processes and onboard corporate clients faster

2026 rolled in, and banking leaders are confronting a reality: complexity is outpacing human capacity. Operating costs continue to rise, fraud losses are running into hundreds of billions globally, compliance demands are heavier than ever, and customer expectations are sharper. The math no longer works without AI. This blog brings together perspectives from VeriPark's leadership on where AI, data unification, and execution speed will matter most in 2026, and why the most important shift will not be technological but a mindset change. Banks will stop asking whether they can use AI and start asking how they are still operating without it.

The predictions highlight several themes: AI moving from experimentation to embedded operating capability, agentic systems that think and act alongside human teams, no-code AI builders, domain-trained copilots, and a future where every banking workflow is powered by intelligent automation. In VeriPark, we see 2026 as the year AI-native banking begins, with leadership defined not by who deploys the most AI, but by who uses it to extend human judgment, build stronger relationships, and deliver more meaningful outcomes.

Read the full article: A practical lens for CIOs, COOs, and Heads of Digital

Most small and mid-sized businesses operate without a dedicated CFO, leaving critical financial decisions to be made with fragmented data and limited visibility. In this article, we explore how banks can step into that gap by embedding CFO-level insight directly into their digital banking channels.

VeriPark's e-CFO solution, powered by an intelligent AI agent, brings together cash flow forecasting, risk detection, and contextual product recommendations in one place, helping SMEs make faster, more confident financial decisions. For banks, it opens the door to deeper engagement, scalable advisory, and new cross-sell opportunities across the SME portfolio.

Read the full article: When SMEs lack a CFO: How banks can step in where they’re needed most

Partner Talks

In the latest edition of Partner Talks, Michael Lavia, Sr. Director of Sales & Canada GTM at DataVisor, discusses how AI-powered fraud and risk detection is being embedded directly into digital banking journeys. The conversation explores how the VeriPark and DataVisor partnership enables credit unions to deploy real-time protection across key touchpoints like onboarding, login, and money movement, without the need for complex standalone integrations. With fraud threats growing more sophisticated, the piece also touches on why a unified, AI-driven approach to fraud and AML is becoming essential for institutions looking to scale digital transformation without compromising member trust.

Read the full interview: Strengthening Digital Trust and Security in Credit Unions with AI

Recent News & Events

Kootenay Savings Credit Union Partners with VeriPark to Modernize Digital Banking Experience

Kootenay Savings Credit Union (British Columbia) has selected VeriPark as its digital banking partner to introduce a modern platform that enhances online and mobile functionality and strengthens service delivery across the Kootenays. Serving over 39,000 members with more than $2 billion in assets, Kootenay Savings sees this as an investment not only in technology, but in their people and communities.

Your Neighbourhood Credit Union Advances Its Digital Banking Experience with VeriPark

Your Neighbourhood Credit Union (Ontario) is advancing its digital banking experience through a new partnership with VeriPark. One of Ontario's largest credit unions, with 22 branches across 18 communities and over 65,000 members, YNCU will implement VeriChannel for both internet and mobile banking, creating a consistent digital gateway that supports retail and business members alike.

Innovation Federal Credit Union to Play a Lead Role in Advancing Digital Banking Collaboration Across Canada

Innovation Federal Credit Union continues to set the benchmark for digital-first credit union banking in Canada. As VeriPark's earliest adopter in the country, Innovation has played a pioneering role in shaping the local digital banking roadmap. Now ranking #1 in Net Promoter Score (NPS) among Canadian financial institutions, Innovation has seen an 8x increase in digital onboarding, a 55%+ rise in application completion rates, and a 65% straight-through processing rate, up from just 2% in 2022. Innovation is also a key participant in VeriPark's Canadian User Group for 2026.

Steinbach Credit Union Selects VeriPark’s VeriChannel to Deliver a Unified Digital Banking Experience

Steinbach Credit Union (Manitoba), one of Canada's top 10 credit unions with over $11 billion in assets and 113,000 members, has selected VeriChannel to deliver a unified digital experience across personal, business, and agricultural banking segments. This move establishes a modern, unified digital foundation that supports its brand vision today while enabling continued innovation.

Sunrise Credit Union Selects VeriPark to Deliver a Best-in-Class Digital Banking Experience

Sunrise Credit Union (Manitoba) has selected VeriPark to power its next generation of member experiences across online and mobile channels. Serving over 35,000 members through 19 branches, Sunrise recently surpassed $2 billion in assets, a testament to member trust. VeriChannel will provide a modern, cloud-ready platform with a runway for AI-assisted servicing, personalized insights, and streamlined onboarding.

We hosted our first Canadian User Group online session, bringing together credit union leaders to discuss digital transformation, AI, open banking, and the future of member engagement. Key themes included the role of AI as a foundational layer rather than a replacement for human advisors, the growing expectation for personalized and contextual experiences across every channel, and the importance of unified data and simplified tech stacks as the real enablers of intelligent banking. Throughout the conversation, one message remained clear: community, trust, and cooperative values continue to be the defining strengths of credit unions, even as digital capabilities evolve.

Learn more: https://www.linkedin.com/feed/update/urn:li:activity:7430230936983687168

VeriPark's Chief Strategy and Marketing Officer, Michel Diab, was recently featured in the Winter issue of Technology Record magazine. In the piece, Michel shares his perspective on how an AI-first, integrated approach spanning cloud, data, and productivity platforms can help financial services organizations modernize their operations and drive productivity at scale. Drawing on over 25 years of deep industry expertise, the feature highlights how VeriPark is helping institutions turn that vision into practical, measurable outcomes.

Read the feature here: Technology Record - Issue 39: Winter 2025

Upcoming Events

CCUA's 2026 National Conference

We are happy to announce that we will be attending CCUA's National Conference 2026, taking place May 10 to 13 in Ottawa, Canada. Our team will be on the ground showcasing VeriPark's AI-first digital banking solutions, purpose-built for the credit union space. From data-driven personalization and omnichannel member experiences to modernized lending and onboarding workflows, we will be sharing how Canadian credit unions can accelerate their digital transformation journey. If you are heading to Ottawa, we would love to connect and explore how we can support your goals.

Book a meeting with us at CCUA 2026.

Finovate Spring 2026

As VeriPark, we will be at Finovate Spring 2026, taking place May 5 to 7 in San Diego, California. Our team will be at Booth #303, demonstrating how financial institutions can drive scalable growth with VeriTouch, built on Microsoft Dynamics 365. From AI-enabled sales management and 360-degree customer views to streamlined onboarding and intelligent case management, we will be showing what a unified, intelligence-driven CRM foundation looks like in practice. If you are attending, stop by and let us walk you through it.

Book a meeting with us at Finovate Spring 2026.

Building Societies Annual Conference 2026

We are proud to share that we will be at the Building Societies Annual Conference 2026, happening April 28 to 29 at the Edinburgh International Conference Centre in Scotland. Our team will be at Booth #99, ready to walk you through our latest digital banking solutions tailored for building societies, covering omnichannel delivery, customer engagement, branch automation, and loan origination. It is a great opportunity to discuss member experience strategies, operational efficiency, and what is next on our product roadmap. If you are planning to be in Edinburgh, we would love to meet!

Book a meeting with us.

Financial Brand Forum 2026

We will be at the Financial Brand Forum 2026, taking place April 13 to 15 in Las Vegas. Our team will be at Booth #523, showcasing VeriTouch, our comprehensive CRM platform built on Microsoft Dynamics 365 and designed specifically for retail and commercial banking. We will be demonstrating how a unified CRM foundation can help institutions drive revenue through AI-enabled sales management, streamline service operations, and accelerate customer acquisition across channels. If you are heading to Las Vegas for the forum, come say hello and let us show you what VeriTouch can do.

Book a meeting with us at Financial Brand Forum 2026.

Qorus Reinvent Forum | Kuala Lumpur

Join VeriPark this April in Kuala Lumpur as we take part in Reinvent Forum 2026 (April 28-29, 2026 | Kuala Lumpur), one of the region’s most influential gatherings for financial services leaders. Set in the vibrant Garden City of Lights, the event brings together forward-thinking institutions to exchange ideas, explore innovation, and shape the future of banking.

Book a meeting with us at Qorus Reinvent Forum 2026.

From AI-native banking to community-first digital transformation, the financial services industry is moving with purpose. VeriPark is proud to be part of that movement, helping institutions turn ambition into outcomes, one partnership at a time.

We look forward to staying connected and sharing what’s next.

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