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SAIB Success Story banner

SAIB - Omni-channel Delivery

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  2. node
  3. SAIB transforms its digital banking services with VeriPark’s online banking platform
Retail banking
Corporate banking
SME banking
Omni-channel Delivery
SAIB Egypt online banking case study infographic

SAIB demonstrates ongoing commitment to meeting customers’ evolving banking needs

To compete in the dynamic financial services industry, Société Arabe Internationale de Banque (SAIB), Egypt, realized it needed to accelerate its digital transformation. Its strategic focus was on improving its time to market to stay ahead of rivals, while reducing resource pressure on branches. There was also an urgent need to meet the growing demand from both retail and corporate customers for fast, convenient and efficient digital banking services.

Following the strategic evaluation of various technology platforms, SAIB decided to partner with VeriPark and leverage Microsoft’s technology. It had specifically identified Microsoft’s CRM system as more user-friendly and flexible than the alternatives. This choice was pivotal in SAIB’s pursuit of a digital banking solution that offered scalability, ease of integration, and superior user experience. SAIB embarked on its comprehensive digital banking journey with VeriPark to offer customers a unified and streamlined banking experience. To do that, SAIB needed to consolidate all the different types of financial transactions on a single platform.

Redefining banking for retail banking customers

Since implementing VeriPark’s digital banking platform, SAIB has seen a significant increase in the number of new customers. In two years, the bank saw a 294% increase in total transactions and a 118% rise in transaction volume through its retail online banking channel.

Seamless fund transfers

VeriPark’s robust system facilitates quick and secure fund transfers, making financial transactions hassle-free. Whether managing intra-bank transactions or transferring money to accounts with other banks, SAIB’s customers enjoy unparalleled convenience.

Empowering account management

SAIB’s customers now have the power of banking in their hands. VeriPark’s intuitive, user-friendly interface provides them with a holistic view of their finances and gives them unprecedented control over their accounts. With just a few clicks or taps, they can effortlessly: 

  • access real-time account balances 
  • review transaction histories 
  • open new deposit accounts online 
  • request check books

Fortified security measures

VeriPark’s state-of-the-art security features ensure that SAIB’s retail and corporate customers can be confident that they are operating in a secure digital environment. Two-factor authentication, encrypted communication channels, and constant vigilance against cyber threats are the platform’s backbone, helping to earn the trust of customers.

User-centric design

VeriPark designed the user-friendly interface for SAIB’s digital banking platform with the customer in mind. Personalized dashboards, easy navigation, and seamless user experiences all contribute to high levels of customer satisfaction. SAIB has become synonymous in Egypt with modern, accessible banking.

Real-time notifications

Staying informed is now effortless with VeriPark’s SMS and secure email notifications. SAIB customers receive instant updates on important account activities, enhancing their financial awareness.

Corporate banking

A significant focus for SAIB when choosing a platform provider was the need to simplify salary transfers for its corporate clients. Implementing VeriPark’s platform enabled SAIB to streamline this process, enabling swift approval and execution of salary transfers while enhancing service delivery for corporate clients. As a result, SAIB’s corporate banking channel had a landmark year in 2023, acquiring a large number of new corporate clients. Although retail transactions outnumbered corporate ones, the value of the corporate transactions exceeded retail by 23.90%.

  • 294 percent

    The total number of transactions grew by 294%

  • 118%.png

    The transaction volume through retail online banking channels increased 118%

  • 24%.png

    The value of the corporate transactions exceeded retail by 24%

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Download the case study with infographic

Download the SAIB Online Banking case study and infographic to learn how SAIB has seen a 294% increase in total transactions and a 118% rise in transaction volume through VeriPark’s Omni-channel Delivery Solution, VeriChannel.

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