SAIB - Omni-channel Delivery

Following the strategic evaluation of various technology platforms, SAIB decided to partner with VeriPark and leverage Microsoft’s technology. It had specifically identified Microsoft’s CRM system as more user-friendly and flexible than the alternatives. This choice was pivotal in SAIB’s pursuit of a digital banking solution that offered scalability, ease of integration, and superior user experience. SAIB embarked on its comprehensive digital banking journey with VeriPark to offer customers a unified and streamlined banking experience. To do that, SAIB needed to consolidate all the different types of financial transactions on a single platform.

Redefining banking for retail banking customers

Since implementing VeriPark’s digital banking platform, SAIB has seen a significant increase in the number of new customers. In two years, the bank saw a 294% increase in total transactions and a 118% rise in transaction volume through its retail online banking channel.

Seamless fund transfers

VeriPark’s robust system facilitates quick and secure fund transfers, making financial transactions hassle-free. Whether managing intra-bank transactions or transferring money to accounts with other banks, SAIB’s customers enjoy unparalleled convenience.

Empowering account management

SAIB’s customers now have the power of banking in their hands. VeriPark’s intuitive, user-friendly interface provides them with a holistic view of their finances and gives them unprecedented control over their accounts. With just a few clicks or taps, they can effortlessly: 

• access real-time account balances 
• review transaction histories 
• open new deposit accounts online 
• request check books

Fortified security measures

VeriPark’s state-of-the-art security features ensure that SAIB’s retail and corporate customers can be confident that they are operating in a secure digital environment. Two-factor authentication, encrypted communication channels, and constant vigilance against cyber threats are the platform’s backbone, helping to earn the trust of customers.

User-centric design

VeriPark designed the user-friendly interface for SAIB’s digital banking platform with the customer in mind. Personalized dashboards, easy navigation, and seamless user experiences all contribute to high levels of customer satisfaction. SAIB has become synonymous in Egypt with modern, accessible banking.

Real-time notifications

Staying informed is now effortless with VeriPark’s SMS and secure email notifications. SAIB customers receive instant updates on important account activities, enhancing their financial awareness.