VeriPark Customer Insights for Banking

Customer Insights teaser
VeriPark Customer Insights for banking extends Dynamics 365 Customer Insights for the financial services industry and empowers banks and bank employees with a holistic, 360° view of customers. It helps to better optimize resources, understand customer needs and present personalized offers.  

Delivering personalized banking experiences requires a sharp focus on the customer. That involves knowing the customer and tailoring their experience using that knowledge. 

With an exclusive focus on the financial services industry, VeriPark extends Dynamics 365 Customer Insights to help banks adapt their technology to better understand their customers, present personalized offers and market their products to the untapped customer segments rather than having their employees struggle with complex dashboards and lengthy analysis. The module provides real-time insights that power the entire customer journey. 

VeriPark Customer Insights for Banking aims to prevent churn of customers, competitive buy-outs and product cancellations by predicting the likelihood of these negative outcomes from banking transactions and other behavioral data.

The solution works on top of Dynamics 365.  It helps making sense of the customer’s current data and provides a smart 360-degree view through the analytical capabilities in its infrastructure. Centralized views enable employees to make instant cross-sells and up-sells based on the customer’s history.

Key Features

By stitching these capabilities together, VeriPark Customer Insights empowers financial institutions with a deeper, more personalized customer engagement at scale helping to build trusted relationships.
  • Digital Lending Key Features 2

    Customer Data

    Bring in customer data from various data entities available under Dynamics 365 with ease, whether the data is kept as transactional or behavioral format.

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    Measures

    Viewing both customer and overall business measures such as average credit card spending, investments, down payments and goals. 

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    Activities

    Customer’s events on interaction timeline with time stamps such as purchase of insurance products or obtaining a loan. 

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    Interests

    Product interests of the customers on a scale for various products.

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    Channel Statistics

    Comprehensive timeline of the customer activities and interactions across various channels.

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    Life Event Detection

    Detection of life events such as marriage, relocation, career change, job loss and travel.

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    Churn Scores

    Using VeriPark’s proprietary machine learning models to predict the probability of the customer’s preference to stop using the bank’s products over the specified time period in the future.

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    Referrals Graph

    Displaying relationships between customers based on Connections set up between customers.

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    Household Graph

    Displaying a graphical view of customer’s household and household members.

Key Benefits

  • Enabling relationship managers to deliver a personalized customer experience
  • Identifying the right customers to increase profitability
  • Increasing competitive differentiation and driving customer retention
  • Driving more informed conversations with real time consolidated customer data  
  • Increasing cross sell and up sell ratios
  • Overseeing all channels for better visibility into utilization and preferences 
  • Connecting employees quickly to the information they need with role-based views
  • Increasing profitability with informed, personalized offers and services
  • Increasing compliance with regulatory requirements for enhanced data quality

On-demand webinar

Build long-lasting relationships with Customer Insights for FSI

Our experts deep dive into how Customer Insights for FSI can be used to deliver personalized experiences for your customers, giving you a potent competitive advantage. They demonstrate innovative solutions designed to improve communications and make your customers’ lives simpler in different scenarios: Customer Insights on assisted channels, Customer Insights on self-service channels and Customer Insights for marketing campaigns.

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Request a live demo

Request a live demo and let us show you how VeriPark Customer Insights helps to better optimize resources, understand customer needs, and present personalized offers.

Customer Insights - Screenshots