At a time when personalized, omni-channel customer experiences are becoming the new norm, we recognize the importance of engaging customers in new ways.
VeriPark designed a chatbot module for customer-centric banks & insurers looking to unite all platforms around their customers and shift their communications. With the chatbot, banks & insurers can offer services that go beyond normal business hours, boost sales and increase loyalty.
The chatbot module runs across all digital channels from web to mobile and delivers a holistic communication. In other words, customers can choose the channel that suits them and get the same omni-channel experience everywhere. With the instant chat feature, they can access quick services and get transactional support 24/7. The conversational functionalities of the chatbot enable customers to resolve an issue or get an answer to a question faster than a live person. What is more, the transactional capabilities allow them to perform transactions such as payments, transfers and loan applications instantly.
Using Natural Language Processing (NLP) for intent and entity recognition to provide a way for systems to understand customers in their own language from any device
Interacting with customers to make sure that they get answers to their questions or find what they’re looking for in real-time
Using Machine Learning (ML) to better understand customer requests and provide a natural, near-human communication by streamlining and optimizing customer service operations
Integration capability with Microsoft Bot Framework and LUIS
Integration capability with social channels such as Facebook and LinkedIn
Connecting channels to any back end system to carry out the tasks
Straight-through processing (STP) capability for routine activities
Offering a mix of both live conversation and speed
Multi-device and multi-platform compatibility: IOS, Android, Windows
For Financial Institutions
- Facilitating two-way, human-like communications and directing customers to perform many banking transactions using chatbot
- Offering 24/7 customer support, giving guidance and advice on financial decisions
- Driving dramatic cost savings by automating transactional enquiries
- Redirecting workforce to focus on more complex customer issues that require deeper human insight
- Becoming more interactive with the customers, re-establishing relationship banking, enhancing customer engagement
- Getting a deeper understanding of customers' behavior and transactions and using this data to deliver highly-targeted personalized offers
- Making omnichannel banking cost-effective and consistent
- Gaining actionable insights and using them for cross-sale and up-sale opportunities.
- Reaching instant and personalized services that are available 24/7 via their preferred digital channel
- Easy and intuitive banking anytime, virtually anywhere
- Managing accounts, ordering and cancelling services, making transactions, within seconds
- Having smooth interactions
- Getting extensive customer support and guidance on financial matters