At a time when personalized, omni-channel customer experiences are becoming the new norm, we recognize the importance of engaging customers in new ways.

VeriPark designed a chatbot module for customer-centric banks & insurers looking to unite all platforms around their customers and shift their communications. With the chatbot, banks & insurers can offer services that go beyond normal business hours, boost sales and increase loyalty.

The chatbot module runs across all digital channels from web to mobile and delivers a holistic communication. In other words, customers can choose the channel that suits them and get the same omni-channel experience everywhere. With the instant chat feature, they can access quick services and get transactional support 24/7. The conversational functionalities of the chatbot enable customers to resolve an issue or get an answer to a question faster than a live person.  What is more, the transactional capabilities allow them to perform transactions such as payments, transfers and loan applications instantly.

Key Features

  • NLP icon

    Using Natural Language Processing (NLP) for intent and entity recognition to provide a way for systems to understand customers in their own language from any device

  • interaction icon

    Interacting with customers to make sure that they get answers to their questions or find what they’re looking for in real-time

  • machine learning icon

    Using Machine Learning (ML) to better understand customer requests and provide a natural, near-human communication by streamlining and optimizing customer service operations

  • Language understanding LUIS icon

    Integration capability with Microsoft Bot Framework and LUIS

  • Social media integration icon

    Integration capability with social channels such as Facebook and LinkedIn

  • Connecting channels icon

    Connecting channels to any back end system to carry out the tasks

  • Routine activities icon

    Straight-through processing (STP) capability for routine activities  

  • live conversation icon

    Offering a mix of both live conversation and speed 

  • multi device multi platform icon

    Multi-device and multi-platform compatibility: IOS, Android, Windows

Transacting Chatbot Channels

Key Benefits

  • key icon

    For Financial Institutions

    • Facilitating two-way, human-like communications and directing customers to perform many banking transactions using chatbot
    • Offering 24/7 customer support, giving guidance and advice on financial decisions
    • Driving dramatic cost savings by automating transactional enquiries
    • Redirecting workforce to focus on more complex customer issues that require deeper human insight
    • Becoming more interactive with the customers, re-establishing relationship banking, enhancing customer engagement
    • Getting a deeper understanding of customers' behavior and transactions and using this data to deliver highly-targeted personalized offers
    • Making omnichannel banking cost-effective and consistent
    • Gaining actionable insights and using them for cross-sale and up-sale opportunities.
  • key icon

    For Customers

    • Reaching instant and personalized services that are available 24/7 via their preferred digital channel
    • Easy and intuitive banking anytime, virtually anywhere
    • Managing accounts, ordering and cancelling services, making transactions, within seconds
    • Having smooth interactions
    • Getting extensive customer support and guidance on financial matters

Request a live demo

Request a live demo and let us show you how VeriPark’s Chatbot solution enables banks and insurers to deliver intelligent omnichannel self-services 24/7.

Chatbot - Screenshots