Webinar | The AI-First Bank: Redefining Digital Banking for the Next Decade

An AI-first bank embeds artificial intelligence into its operating model rather than treating AI as a standalone tool.

It connects data, decisions and workflows so that customer journeys can anticipate needs, recommend appropriate actions and complete more tasks with less manual effort. At the same time, AI gives employees better insight and more time to focus on complex decisions and valuable human interactions.

Becoming AI-first is therefore not only a technology or customer experience initiative. It is a business transformation that affects how a bank serves customers, supports employees and operates at scale.

Customer expectations are increasingly shaped by simple, immediate and personalized digital experiences. Banks must also improve efficiency, respond faster to change and create sustainable growth.

AI can help financial institutions address these priorities by:

• Making customer journeys simpler and more proactive
• Using connected data to deliver relevant experiences at scale
• Supporting faster and better-informed decisions
• Reducing repetitive work for employees
• Improving consistency across digital and human-assisted channels
• Identifying customer needs and appropriate next actions
• Enabling new operating models built around intelligent automation

Agentic AI refers to AI systems that can interpret objectives, plan actions and perform multistep tasks with defined levels of autonomy and human oversight.

A digital bank provides banking products and services through digital channels. An AI-first bank uses intelligence across channels and operations to make experiences more proactive, personalized and efficient.

The webinar examines how financial institutions can become AI-first by embedding artificial intelligence across customer journeys, employee workflows and banking operations.

The webinar will answer six practical questions:

1. Why should banks become AI-first?

Learn why AI-first banking is becoming a business imperative rather than simply an opportunity to improve customer experience.

2. What is agentic AI in banking?

Explore how banking is moving from rules-based automation and chatbots towards AI agents that can understand goals, coordinate tasks and support more self-directed customer journeys.

3. How does connected data improve banking experiences?

Discover how a unified view of customer information can help banks deliver more timely, relevant and personalized engagement across channels.

4. How can AI empower bank employees?

Understand how AI can provide employees with insight, recommendations and workflow support while preserving human judgment and strengthening customer relationships.

5. How are banks creating measurable value with AI?

Review practical banking examples and the business results organizations are achieving through AI-enabled customer journeys and operations.

6. How can banks scale AI successfully?

Examine the data, governance, technology, skills and operational changes needed to move from isolated pilots to enterprise-wide adoption.

Yes. The speakers will discuss real-world examples of how banks are using AI and connected data, together with the business value these initiatives can create.

The webinar will take place online on Thursday, [Date], from 10:00 to 11:00 AM CEST.

Complete the registration form on this page to reserve your place. Registration details and access instructions will be sent to your email address.