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Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
20 January 2023
From digital identity and onboarding to lifestyle services, new digital...
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
5 December 2022
Interview (part 2) with Dean Gagne, Chief Disruption Officer at Innovation...
Retail banking
Customer Engagement (CRM)
28 October 2022
The better you know your potential customers, the more you can offer them...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
20 September 2022
Banks can improve data quality and know your customer (KYC) processes with...
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
22 March 2022
Interview (part 1) with Dean Gagne, Chief Disruption Officer at Innovation...
Retail banking
Omni-channel Delivery
23 February 2022
To achieve a breakthrough in 2022, banks will need to combine digital channels...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
11 January 2022
Microsoft Cloud for Financial Services is a cloud-based foundation for...
Retail banking
Corporate banking
Customer Engagement (CRM)
6 December 2021
How Financial institutions can convert their customer engagement from reactive...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
4 October 2021
No matter how digital you go, customers will always want to speak with someone...