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Retail banking
Corporate banking
Customer Engagement (CRM)
6 December 2021
How Financial institutions can convert their customer engagement from reactive...
Retail banking
Corporate banking
SME banking
Omni-channel Delivery
24 August 2021
Remember when the word ‘bank’ evoked a physical building where you’d talk to an...
Retail banking
Corporate banking
SME banking
Private banking
30 June 2021
Emerging technologies are facilitating faster ways of implementing traditional...
Retail banking
Corporate banking
SME banking
Private banking
8 June 2021
Banks are beginning to emerge from the pandemic with new priorities and...
Retail banking
Corporate banking
SME banking
Private banking
25 May 2021
Pandemic chaos forced the banking sector to work through some difficult...
Insurance
Customer Engagement (CRM)
15 September 2020
Interview with Metin Demirel, Executive Vice President, AKSigorta
Corporate banking
Omni-channel Delivery
8 April 2020
Digital customer journeys in corporate banking with customized process flows...
Retail banking
Omni-channel Delivery
28 February 2020
Banks are driving digital customer experience with AI, voice, video and AR...
Corporate banking
SME banking
Loan Origination
14 February 2020
A CRM-based commercial loan origination system boosts customer experience and...