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Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
20 September 2022
Banks can improve data quality and know your customer (KYC) processes with...
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
22 March 2022
Interview (part 1) with Dean Gagne, Chief Disruption Officer at Innovation...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
11 January 2022
Microsoft Cloud for Financial Services is a cloud-based foundation for...
Insurance
Omni-channel Delivery
16 December 2021
Insurers must rethink the way they do business to create better customer...
Retail banking
Corporate banking
Customer Engagement (CRM)
6 December 2021
How Financial institutions can convert their customer engagement from reactive...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
4 October 2021
No matter how digital you go, customers will always want to speak with someone...
Insurance
Customer Engagement (CRM)
Omni-channel Delivery
14 September 2021
Intelligent first notice of loss (FNOL) services are vital for building customer...
Corporate banking
Customer Engagement (CRM)
29 January 2021
Corporate banks use AI, ML and RPA to improve AML and fraud checks, identity...
Customer Engagement (CRM)
21 January 2021
Interview with Michael Plimsoll, Industry Marketing Director, Adobe