New Report: Onboarding, KYC, and Digital Identity: the Bottom Line
Finextra Impact Study
In collaboration with VeriPark
Enhanced customer onboarding can boost a bank’s retention rate. It is the first interaction that a customer experiences and if conducted correctly, it can lead to multiple purchases and build customer loyalty. While customers want an easy onboarding process, organizations must capture, validate, and monitor customer identities without increasing customer friction.
This Finextra impact study, written in collaboration with VeriPark, explores how despite the emergence of digital channels, onboarding is still occurring in a fragmented way.