Insurance

Omnichannel Insurance Platform for Customer Engagement and Distribution

Empowering insurers with integrated CRM and omnichannel servicing built on Dynamics 365

Insurance companies are facing increasing pressure to deliver seamless, personalized experiences across digital and physical channels. Modern policyholders expect fast onboarding, transparent claims handling, and consistent engagement—similar to the experiences they receive from leading digital-first brands. They move between agents, brokers, mobile apps, contact centers, and self-service portals, and expect insurers to recognize them and respond consistently across every interaction.

VeriPark delivers an omnichannel insurance platform built on Microsoft Dynamics 365 that brings together customer relationship management (CRM), agent and broker management, and digital servicing into a unified environment. By connecting customer data, distribution channels, and service processes, insurers can engage customers more effectively, streamline operations, and deliver consistent experiences across every touchpoint.

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VeriTouch Insurance CRM solution

As a vertical solution built on top of Dynamics 365, VeriTouch enables insurance companies to place customer relationship management at the core of their digital transformation journeys. It consolidates data from the organization's back- end systems and digital channels to provide a unified front end with standardized processes. The solution provides acquisition, development, retention and loyalty capabilities in an omni-channel architecture.

VeriTouch offers many advanced features such as Contact Center Agent Dashboard, Brokerage and Agent Management, Claim Capture & Tracking, Dynamic Case Management and Digital Onboarding to create better engagements with the customers for improved cross-selling and retention.

Ultimately, all of these feed into an insurance company that is best-in-class in terms of sales, marketing and customer experience.

Veritouch for insurance overview

VeriTouch for Insurance modules

VeriTouch for Insurance

Customer Engagement (CRM) solution for Insurers

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Single View of Customer

Single Customer View brings together all of a customer's data across every...

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Contact Center Solution

The solution empowers financial institutions to reduce call handling time...

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Sales & Prospect Management

Sales Management provides standardized and configurable sales processes that are...

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Marketing & Campaign Management

Manage the entire marketing campaign lifecycle starting from campaign creation...

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Loyalty Management

Loyalty Management Solution built on top of Dynamics 365 offers financial...

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Omni-Channel Servicing

In the age of the digital consumer, insurance companies have to offer customers, brokers and agents a consistent experience across all channels. While simple in theory, the proliferation of departmental solutions in insurance companies leads to a fragmented infrastructure that creates an obstacle to consistent customer experience.

VeriPark's Omni-Channel servicing solution offers a seamless Omni-Channel experience to customers and intermediaries like brokers and agents, whilst offering a unified transaction front end. The solution provides a single platform for front office to reduce development and maintenance costs. The solution enables insurance companies to increase efficiency and agility, while enhancing customer experience and productivity.