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Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
5 December 2022
Interview (part 2) with Dean Gagne, Chief Disruption Officer at Innovation...
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
22 March 2022
Interview (part 1) with Dean Gagne, Chief Disruption Officer at Innovation...
Retail banking
Omni-channel Delivery
23 February 2022
To achieve a breakthrough in 2022, banks will need to combine digital channels...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
11 January 2022
Microsoft Cloud for Financial Services is a cloud-based foundation for...
Retail banking
Corporate banking
SME banking
Omni-channel Delivery
24 August 2021
Remember when the word ‘bank’ evoked a physical building where you’d talk to an...
Corporate banking
Omni-channel Delivery
8 April 2020
Digital customer journeys in corporate banking with customized process flows...
Retail banking
Omni-channel Delivery
28 February 2020
Banks are driving digital customer experience with AI, voice, video and AR...
Retail banking
Omni-channel Delivery
4 November 2019
Banks can leverage Big Data and digital feedback loops to improve customer...
Retail banking
Omni-channel Delivery
25 October 2019
Augmented reality banking services are now a great option for all types of...