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Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
5 December 2022
Interview (part 2) with Dean Gagne, Chief Disruption Officer at Innovation...
Customer Engagement (CRM)
Omni-channel Delivery
Branch Automation
Loan Origination
22 March 2022
Interview (part 1) with Dean Gagne, Chief Disruption Officer at Innovation...
Retail banking
Omni-channel Delivery
23 February 2022
To achieve a breakthrough in 2022, banks will need to combine digital channels...
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
11 January 2022
Microsoft Cloud for Financial Services is a cloud-based foundation for...
Retail banking
Corporate banking
SME banking
Omni-channel Delivery
24 August 2021
Remember when the word ‘bank’ evoked a physical building where you’d talk to an...
Retail banking
Corporate banking
SME banking
Private banking
30 June 2021
Emerging technologies are facilitating faster ways of implementing traditional...
Retail banking
Corporate banking
SME banking
Private banking
8 June 2021
Banks are beginning to emerge from the pandemic with new priorities and...
Retail banking
Corporate banking
SME banking
Private banking
25 May 2021
Pandemic chaos forced the banking sector to work through some difficult...
Corporate banking
Omni-channel Delivery
8 April 2020
Digital customer journeys in corporate banking with customized process flows...