E-book: Banking Reimagined | Building Resilience to Thrive in the New Normal

banking new normal

E-book: Banking Reimagined

Building Resilience to Thrive in the New Normal

We’re living in a very different world than just a few months ago. COVID-19 has brought uncertainty to every industry, including financial services. This time of disruption is also a time of opportunity. There has never been a more important period for financial services to embrace digital transformation.

As Microsoft CEO Satya Nadella said, the world has been going through three stages during the pandemic: response, recovery and reimagination. His perspective on getting through the crisis offers a roadmap that could lead corporate boards to the challenging - and hopefully rewarding - task of “reimagining” the company’s mission.


How you deal with the challenges in the “New Normal” will not only define the future of your financial institution's brand; it will significantly affect your customers, employees and the wider economy. To be digital-ready for a post-COVID-19 world, organizations will not only have to build resilience, but also reimagine and reinvent their strategies and operations.

In this e-book, from response over recovery to reimagination, we followed Satya Nadella’s roadmap and gathered relevant insights and strategies to assist leaders in financial services to thrive in a post-COVID-19 world.

From reimagining the workforce of the future to accelerating digital transformation in digital lending, creating branches of the future to digital customer onboarding, these insights will empower you to thrive in the New Normal and give you the keys for digital success in financial services.

The e-book is available in English, French, German, Dutch and Italian; by filling in the form below, you will get access to all the versions.