Business Analyst (Retail Banking/CRM)

2 months ago

About the job

We are looking for a Business Analyst having experience in Retail Banking to join our rapidly growing team across regions. We are looking for someone with implementation stories to tell and ready to apply best practices to our customers.

What you will be doing

  • Conduct, lead and govern retail banking requirement gathering workshops. 
  • Deliver presentations & demonstrate the product’s capabilities to the client. 
  • Identify gaps amongst existing product and client requirements and suggest possible solutions. 
  • Analyze all business requirements and provide detailed specifications. 
  • Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading the UAT. 
  • Work on project lifecycle and different methodologies like Waterfall or Agile. 
  • Act as a Consultant to provide business value analysis as part of discovery phase. 
  • Closely work with Technical Lead to review meeting minutes, requirements document and RTM until sign-off is obtained from the client. 
  • Act as a guide/mentor and prepare more leaders by using the knowledge, skill, and experience. 
  • Work on multiple projects and able to manage time accordingly. 

What we are looking for

  • 3+ years of experiences in implementing multiple Retail Banking CRM Solutions.  
  • Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail Onboarding and Account Opening. 
  • Understanding of Islamic Banking terms, processes with respect to retail banking is a must. 
  • Good knowledge of one or more of the Retail Products like CASA Accounts, Fixed Deposit, Islamic banking products, Credit Cards etc. 
  • Understanding of various analysis techniques and methodologies. 
  • Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq, Adobe XD. 
  • Hands-on Experience working on different rule engines and process automation tools and techniques. 
  • Knowledge about customer service, sales, and marketing aspects within a bank. 
  • Ability to define and explain end-to-end processes via User Journeys. 
  • Experience in Core Banking Systems, Operations, Functionalities, Day end & Data sync processes, API, and other Integrations. 
  • Knowledge of Core Banking Systems, Operations, and Functionalities.
  • Who lives in Egypt, Jordan, Lebanon or Saudi Arabia

What we are offering

  • Remote working opportunity
  • Performance-linked bonus
  • We offer a comprehensive and generous compensation and benefits package that is designed to attract top talent
  • Engage in global projects with top-tier clients and cutting edge technologies
  • Work and learn with teams across multiple countries
  • Learn at your own pace, through our online system, with access to multiple learning platforms, webinars and in-house training sessions. 
  • We foster a dynamic and vibrant environment that values diversity and inclusivity and prioritizes individuals at the core of our operations.

Why you should apply

We are FinTech people. We enable financial institutions to become digital leaders. 

As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

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