Engagement Manager

3 months 3 weeks ago

About the job

We are looking for an IT Engagement Manager who is experienced in the Banking & Financial institutions industry. Ideal candidates will have Program Management & Customer Success management experience in banks spanning across 12 years or more.

What you will be doing

  • Adoption problem and key users meeting, track usage of software and business outcomes.
  • Generate new opportunities, new CRs in existing clients.
  • Track client risks and dependencies and get them to closure at the clients end.
  • Ensure client activities are done well and correctly.
  • Track open issues related to clients and get them to closure internally.
  • Organize and be on-site on activities that require on-site presence.
  • Ensure open invoices are paid and track client process for collection.
  • Responsible for warranty closure, renewal of AMC and license contracts. 
  • Attend marketing events, new logo clients and make presentations and speeches in events.
  • Regular weekly meetings with clients, stakeholders to discuss project success. 

What we are looking for

  • 12+ years of relevant working experience in software industry. 
  • Familiar with Software development terminology.
  • Graduate Degree in IT, Computer Science.
  • Banking / Insurance experience is a must.
  • Project management certification (PMP, PgMP, and Scrum etc.).
  • Fluent English & Arabic speaking and writing skills.
  • MS office products.
  • Detail oriented.
  • Strong Communication skills.
  • Negotiation skills.
  • Positive / upbeat attitude.
  • Presentation skills.
  • Results oriented, get things done mentality.
  • Customer oriented.

What we are offering

  • Remote working opportunity.
  • We offer a comprehensive and generous compensation and benefits package that is designed to attract top talent.
  • Engage in global projects with top-tier clients and cutting edge technologies.
  • Work and learn with teams across multiple countries.
  • Learn at your own pace, through our online system, with access to multiple learning platforms, webinars and in-house training sessions. 
  • We foster a dynamic and vibrant environment that values diversity and inclusivity and prioritizes individuals at the core of our operations.

Why you should apply

We are FinTech people. We enable financial institutions to become digital leaders. 

As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

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