Program Manager

2 months ago

About the job

We are looking for a Program Manager who will be working for Türkiye. As the Program Manager, you will build positive client relationships during projects. You will oversee the customer service operations within a business, deal with customers directly and often as their first point of contact. You will help clients to implement their services and plan projects more effectively, often setting up “discovery sessions” with key stakeholders to identify issues and ways to improve.

Come and be part of this journey where we are building the digital future of finance for ever-improved banking/insurance customer experience.

What you will be doing

  • Program Management: Fulfill various program manager roles including project planning and execution, documentation, requirements management, risk management, and more by acting as a liaison between internal and external stakeholders to ensure alignment on project plans and objectives.
  • Interdependency Coordination: Coordinate interdependencies between various projects and teams, both internal and external.
  • Project planning and execution: Developing WBS and Gantt charts with costing information. Making sure the project is concluded at the cost target and the deadline targets with high quality deliverables. Making bi-weekly plans of the project plan.
  • Account/Stakeholder Relationship Management: You will be responsible for managing the overall relationship with the client account and building positive relationships with project stakeholders and keep stakeholders informed about project details, changes, and actions required.
  • Risk and Issue Management: Identify and manage risks and issues that may arise during the project, taking corrective actions when necessary.
  • Escalation Management: Handle internal and customer escalations within your territories.
  • Requirements gathering and analysis / Documentation: Guiding and reviewing requirements documents, functional specs with wire frame diagrams and process charts.
  • Sales Support: Work closely with the sales team to support them in the sales processes in the region.
  • Payment Collection: Facilitate timely collection of project and support payments.

What we are looking for

  • Experience: At least 15 years of experience in managing large-scale enterprise projects in the finance industry, including delivery of online banking and mobile banking projects.
  • Methodology Knowledge: Proficiency in Agile Scrum, Waterfall, and other SDLC methodologies.
  • Project Management: Complete command of Microsoft Project and project planning and execution.
  • Test Management: Strong understanding of test management practices, including test planning, monitoring, control, and governance.
  • Presentation Skills: Exceptional presentation skills, especially in PowerPoint, for senior stakeholder communication.
  • Interpersonal Skills: Excellent interpersonal skills, including communication, negotiation, persuasion, escalation management, and conflict management.
  • Travel: Willingness to travel to international destinations if needed, although remote delivery is preferred.
  • Bonus Qualification: Experience with Microsoft Dynamics CRM is a plus.

What we are offering

  • Remote working opportunity.
  • We offer a comprehensive and generous compensation and benefits package that is designed to attract top talent.
  • Engage in global projects with top-tier clients and cutting edge technologies.
  • Work and learn with teams across multiple countries.
  • Learn at your own pace, through our online system, with access to multiple learning platforms, webinars and in-house training sessions.
  • We foster a dynamic and vibrant environment that values diversity and inclusivity and prioritizes individuals at the core of our operations.

Why you should apply

We are FinTech people. We enable financial institutions to become digital leaders. 

As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

Apply for this job

One file only.
64 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.
One file only.
64 MB limit.
Allowed types: jpg, jpeg, png, bmp, odf, pdf, doc, docx.
This information will only be used to apply for this job. We will not use it for any other purposes and it will not be sold to thirds.