Finextra Report: Onboarding, KYC, and Digital Identity - in collaboration with VeriPark
Onboarding, KYC, and Digital Identity: the Bottom Line
Finextra report - in collaboration with VeriPark
Consumers now expect a digital onboarding process. This presents an opportunity for banks because enhanced customer onboarding can boost a bank’s retention rate. If conducted correctly, it can lead to multiple purchases and build customer loyalty. However, while customers want an easy onboarding process, organizations must capture, validate, and monitor customer identities — without increasing customer friction.
This Finextra impact study, written in collaboration with VeriPark, explores how despite the emergence of digital channels, onboarding is still occurring in a fragmented manner.