Webinar - The Acceleration of CRM to CXM in FinServ
On Wednesday 16th February 2021, Microsoft, VeriPark and Sprinklr will present how financial institutions can embrace a modern approach to customer experience, unifying customer care channels; accelerating the journey from CRM to CXM.
A staggering 64% of consumers expect institutions to interact with them without delay across tweets, messages, posts, chats, emails, and telephone calls. The unique partnership between Microsoft, VeriPark and Sprinklr enables financial institutions to break down operational silos and meet customer’s expectations in the channel of their choosing. Register to learn:
- How financial institutions can embrace and accelerate the journey from CRM to CXM.
- How integrations across engagement channels enables institutions to consistently deliver meaningful customer experience.
- How financial institutions can integrate social media engagement into the contact centre to drive contextual conversation.