VeriPark extends Microsoft Cloud for Financial Services and launches 3 new apps
Microsoft Cloud for Financial Services integrates cloud services across Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, and Microsoft Power Platform—underpinned by an industry data model, with new capabilities and customization unique to the financial services industry.
This industry-specific cloud introduces new capabilities that unlock the power of the Microsoft Cloud to help innovate for responsible and sustainable growth. The industry cloud has a foundation of privacy, security, and regulatory compliance across Microsoft and their partner ecosystem, including VeriPark, and it is built on an industry data model that enables interoperability and innovation.
VeriTouch Apps on Microsoft Cloud for Financial Services
Microsoft Cloud for Financial Services provides an industry data model, with new capabilities unique to the financial services industry. VeriPark has created 3 apps on top of this platform to provide additional insight into customers' relationships with the bank to drive proactive actions from sales to servicing to compliance.
- Customer 360 app is an extension to the Unified Customer Profile (UCP) provided by Microsoft. A visual representation of key financial indicators provides insight into where the customer stands against the bank’s policies and thresholds: Real Time Balances - Real Time Transactions - Visual Indicators - Utilized Products - Customer 720 - Customer Alerts - Customer Complaints & Service Requests - Customer Opportunities -
- Financial Transactions app: While UCP provides a consolidated view of the customer’s relationship with the bank, the Transactions app provides the ability to perform banking transactions requested by the customer within the same view. Users can pay bills, make payments, transfer funds, enable subscriptions and perform many other transactions on behalf of the customer, all within the same app and without the need to navigate to another system or application.
- Complaints & Service Requests app is used to capture the customer’s inquiries, suggestions, complaints, and requests. It provides an efficient way for staff to capture request details in a structured way, providing guidance on all the details required upfront. This is to ensure that the customer tells the story only once and to increase operational efficiency. The app includes: Case Capture Form - Subject Catalog - Dynamic Subject Details - Supporting Documents - SLAs & Escalations - Process & Tasks Orchestration.
VeriLoan Integration with Collaboration Manager for Loans
Microsoft's Collaboration Manager for Loans, part of Microsoft Cloud for Financial Services, simplifies collaboration and improves communication with internal and external stakeholders. It's a Microsoft Teams app that allows users to work on loan applications and collaborate with other team members within Teams as part of their daily activities. The solution complements loan origination solutions like VeriLoan by providing collaboration capabilities amongst the internal teams that need to review, negotiate, and decide on an application.
VeriLoan integrates with the Collaboration Manager to provide the end-to-end process, from initiation and automated decisioning to facilitating chats, meetings, and exchange of information amongst team members in an efficient and streamlined manner.
As a Microsoft Global ISV focusing exclusively on the FSI market, VeriPark is pleased to join forces again with Microsoft for the Microsoft Cloud for Financial Services. The combination of the state-of-the-art platform offered by Microsoft with VeriPark’s market-leading intelligent customer experience suite for FSI is already giving our joint customers a competitive advantage. The launch of the new cloud will increase that advantage.
Özkan Erener, CEO, VeriPark