Webinar - Banking Reimagined | Keeping up with Digital Giants in APAC
With Gartner expert Christophe Uzureau
On-demand webinar | recorded 8 June 2021 | duration 1h35
The future of work is here, and there has never been a more important period for financial services to embrace digital transformation. In the era of remote work, customers want uninterrupted digital services from their bank while maintaining a human touch.
How you deal with the challenges in the “new normal” will not only define the future of your financial institution's brand, but it will significantly affect your customers, employees and the wider economy. To be digital-ready for a post-COVID-19 world, organizations will not only have to build resilience, but reimagine and reinvent their strategies and operations.
This webinar offers a glimpse inside:
- How banks can respond to transformations in the banking landscape,
- The key to identifying challenges and opportunities in the current and future financial services—and responding in an agile and customer-centric manner,
- How APAC digital financial ecosystems emerged to understand key regional dynamics,
- How to identify financial services strategies in response to new financial ecosystems,
- Why VeriPark’s Digital Banking Solutions allow banks to offer an exceptional customer experience to both individuals and corporations.
Welcome & introduction (5')
Accelerating APAC Financial Ecosystems to Keep Up with Digital Giants - GARTNER (45')
The heterogeneity of APAC economies led to a diversity of business models and digital ecosystems. Exposed to highly competitive markets and a very dynamic demand, digital giants, super-apps as well as government initiated ventures have become fierce financial services APAC competitors. However their success and global influence also depends on local and regional factors as well as smaller ecosystem participants. In this session, we will revisit how APAC digital financial ecosystems emerged to understand key regional dynamics and the lessons for financial services strategies.
Christophe Uzureau, Research Vice President, Banking & Investment services, Gartner
Driving Seamless and Engaging Omni-channel Customer Journeys to Keep Up with Customers - VERIPARK (30')
VeriPark’s Omni-channel product vision is driven by the need for banks to respond to the transformations in the banking landscape and to changing customer behaviors. It will help them to respond in an agile and customer centric manner to the challenges and opportunities of the current and future financial services market.
Customer satisfaction means keeping up with your customers and being where they are, whenever they need you. VeriPark’s Digital Banking Solutions allow banks to offer an exceptional customer experience across devices in order to deliver a unified and personalized service that's always in sync with the way they want to access your services.
Taylor CHIA, Director of Engagement, VeriPark APAC will present and demonstrate the lifecycle of a digital customer working seamlessly on different devices in 5 scenarios:
- Onboarding - opening an account
- Payments – including NFC, invoice payments and easy payment plan
- Housing – Mortgage Application
- Insurance Solutions
Christophe Uzureau and Taylor Chia will answer questions from the audience.