VeriTouch Financial Transactions on Microsoft Cloud for Financial Services

Suppose your customer - we called her Abigail - needs to pay for an order, but the payment is declined. She receives a notification from her bank app, opens her mobile app and sees that she has insufficient funds in her account. She contacts the bank's 24/7 live chat, where a professional agent offers assistance with resolving the issue. 

The bank agent knows exactly why the payment was declined and knows that the customer already has additional funds in another account. The agent solves the problem by adding these funds to her main account, completing the transaction successfully within a few minutes. All of this happens in real time while the customer waits on the other side of the conversation. 

The agent confirms this action via email and SMS and then informs Abigail how she can ensure uninterrupted payments in the future, such as setting up recurring payments or increasing available credit on a card. Then the agent asks if there are any other questions or concerns.

Abigail asks to send an account statement for the last year to her email address. In the past, such a request would have required an employee to access the customer's account information through the core banking system and print the statements. 

With this app, it can be completed in seconds, with a simple push of a button, a copy of the previous year's statement can be sent.