Skip to main content
  • About us
    • VeriPark
    • Our Values
    • Awards & Recognition
    • Management Team
  • Resources
    • Product Brochures
    • E-books & Whitepapers
    • Videos
    • On-demand webinars
    • 1:1 Assessment
    • SME Banking Discovery Workshop
    • VeriChannel Discovery Workshop
  • News & events
    • News
    • Events
    • Press
    • Newsletter
  • CAREERS
    • What we live for
    • The way we work
    • How we hire
    • Join our team
  • Contact
    • Contact us
    • Our Offices
  • en
  • de

Search

Home
Mobile menu expand icon Menu Close
  • SOLUTIONS
    • VeriChannel
      • Digital Onboarding
      • Mobile Banking
      • Online Banking
      • Branchless Banking
      • Personal Finance Management
      • Merchant Portal
      • Contact Center Banking
      • Chatbot
      • Mobile Payments
      • Digital Offboarding
      • VeriChannel as a Service
    • VeriTouch
      • Sales & Prospect Management
      • Customer Enrollment
      • Single View of Customer
      • Role-based tablet applications
      • Cross - upsell
      • Next Best Action
      • Marketing & Campaign Management
      • Contact Center Solution
      • Complaints & Service Requests
      • Loyalty Management
      • Customer Insights
      • Know Your Customer
      • AI Agents for MS Dynamics 365
      • Apps for MS Cloud for FSI
    • VeriLoan
      • Digital Lending
      • Digital Collections
      • Retail Loan Origination
      • Retail Loan Servicing
      • Corporate Loan Origination
      • Corporate Loan Servicing
      • Extending MS Cloud for FSI
    • VeriBranch
      • Conventional Branch
      • Branch Teller
      • Branch Seller
      • Branch Advisor
      • Digital Branch
      • Universal Banker
      • Self-service
      • Assisted Service
    • VeriLink
      • Integration Layer
      • 3rd Party Integration
  • INDUSTRIES
    • Retail banking
    • Corporate/SME Banking
    • Credit Unions
    • Private Banking/Wealth
    • Insurance
  • Consulting
  • Customers
    • Success Stories
    • Global Customers
  • Partners
    • Solution Ecosystem
    • Implementation Partners
    • Become a Partner
    • Partner login
  • Blog
  • Demo request
  • About us
    • VeriPark
    • Our Values
    • Awards & Recognition
    • Management Team
  • Resources
    • Product Brochures
    • E-books & Whitepapers
    • Videos
    • On-demand webinars
    • 1:1 Assessment
    • SME Banking Discovery Workshop
    • VeriChannel Discovery Workshop
  • News & events
    • News
    • Events
    • Press
    • Newsletter
  • CAREERS
    • What we live for
    • The way we work
    • How we hire
    • Join our team
  • Contact
    • Contact us
    • Our Offices
  • en
  • de

Search

DIB crm case study header

Dubai Islamic Bank - CRM

Breadcrumb

  1. Home
  2. Success Stories
  3. DIB is using CRM to improve sales productivity and inbound lead capture
Retail banking
Customer Engagement (CRM)

DIB is using CRM to improve sales productivity and inbound lead capture

  • icon

    Situation

    ​As a customer-focused company, DIB was looking for ways to improve the visibility into customer information and effectively automate the process of capturing leads across a variety of channels. The limited ability to collect leads into a shared common pool made it difficult to track sales, report on performance and automate actions on prospective leads. DIB relied on worksheets, emails and partial in-house solutions that did not provide the necessary insight into customer information.

  • icon

    Solution

    ​DIB implemented VeriTouch – CRM solution from VeriPark. The main reason for selecting VeriTouch was the company's experience in the banking industry as VeriTouch is entirely customized to the needs of financial institutions. DIB selected a number of different modules to support its customer-facing operations, including Customer Retail 360, Sales Management Module, Call Center Module, and Campaign Management. Integration between VeriTouch and VeriBranch ensures that front-desk employees do not have to juggle different applications but can use a unified front end to perform common tasks. A single interface ensures improved productivity and faster turnaround time at DIB Call Center and Tele-Sales.

    learn more about veritouch

Benefits

By rolling out VeriTouch-CRM, DIB was able to automate sales management and campaign distribution while providing better information to sales agents and call center staff to facilitate sales and enable them to establish closer relationships with the bank's customers. Since implementation, DIB improved lead capture through multiple customer-facing channels, such as Call Center, IVR, mobile banking, DIB Website and online banking portal.​The 360 single view of important customer details allows users to get a thorough understanding of customer profiles and cross-sell targeted products/services suited to customer needs.​

 

About Dubai Islamic Bank (DIB)

The Dubai Islamic Bank (DIB) is an Islamic bank in Dubai, established in 1975 is a public joint stock company, and its shares are listed on the Dubai Financial Market. The bank currently operates 62 branches in the UAE. Adnan Chilwan serves as the bank's president, while Mohammed Al Shaibani is chairman of the board of directors. DIB is involved in local and international partnerships, having established DIB Pakistan Limited, a wholly owned subsidiary which has a network of 175 branches across 62 major cities in Pakistan.

Success stories

View all cases
SAIB Success Story Infographic Teaser.png
Retail banking
Corporate banking
SME banking
Omni-channel Delivery

SAIB transforms its digital banking services with VeriPark’s online banking platform

Read more
DSK Bank Case Study
Retail banking
Private banking
Customer Engagement (CRM)

Digital innovation and data insights drive growth at DSK Bank

Read more

Blog

All blog posts
5 ways AI improves digital onboarding for banking customers.jpg
Retail banking
Omni-channel Delivery
AI
Customer Experience
Customer onboarding
Digital Transformation
Online banking
19 March 2025

5 ways AI improves digital onboarding for banking customers

Discover 5 ways AI enhances digital onboarding in banking—faster, secure...

Read more
Read more
2025 banking predictions from VeriPark leaders
Retail banking
Corporate banking
SME banking
Customer Engagement (CRM)
Omni-channel Delivery
AI
AI-AR-ML
Copilot
Digital Transformation
28 December 2024

Financial services outlook: 2025 banking predictions from VeriPark leaders

Discover financial services 2025 predictions from VeriPark experts. Explore how...

Read more
Read more
Banks must integrate digital technologies with CRM The new core of banking_teaser.jpg
Retail banking
Customer Engagement (CRM)
Omni-channel Delivery
Customer Experience
Digital Branch
Online banking
Universal Banker
27 December 2024

Banks must integrate digital technologies with CRM: The new core of banking - PART 2

Future-focused banks integrate digital technologies around core CRM systems...

Read more
Read more

Subscribe to our newsletter

Would you like to receive more ideas and updates on the latest developments in the financial services industry?

subscribe now request a demo

Company info

Logo Veripark

Enabling Financial Institutions to become Digital Leaders with our AI-Powered Customer Experience Suite.

Contact us

Social media links

LinkedIn
Facebook
Twitter
Youtube

Company

  • About us
  • Offices
  • Jobs
  • News & Events
  • Sign up for our newsletter

Products

  • VeriChannel
  • VeriBranch
  • VeriTouch
  • VeriLoan
  • VeriLink

Industries

  • Retail banking
  • Corporate/SME banking
  • Credit Unions
  • Private banking & Wealth
  • Insurance

Copyright

© VeriPark 2025

Footer

  • Sitemap
  • CMMI Certificate
  • ISO 9001 - ISO 14001 - ISO 27001
  • Privacy Policy
  • Cookie Policy
  • Cookie Preferences
  • EQMS Policy
  • ISMS Policy

Powered by Dropsolid

Powered by Dropsolid